Terms and conditions

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WAIVERS

ALL TICKET HOLDERS MUST SIGN A WAIVER AT TIME OF BOOKING OR UPON ARRIVAL.  A COPY OF THE WAIVERS CAN BE FOUND HERE.

CANCELLATION POLICY

NO REFUNDS OR RESCHEDULING REQUESTS WILL BE ACCEPTED LESS THAN 48 HOURS IN ADVANCE OF SCHEDULED RESERVATIONS. 

YOUR RESERVATION WILL START ON TIME.

ALL PARTICIPANTS NEED TO ARRIVE 15 MINUTES PRIOR TO YOUR START TIME. YOUR BOOKING WILL NOT BE REFUNDED OR RESCHEDULED IF MEMBERS OF YOUR PARTY CAN NOT ATTEND OR ARE LATE.  ARRIVING AT YOUR START TIME OR UP TO 15 MINUTES PAST YOUR SCHEDULED START TIME, YOUR ESCAPE EXPERIENCE MAY HAVE TIME DEDUCTED AT THE DISCRETION OF THE GAME MASTER.  ANY ARRIVALS OF 15 MINUTES LATE OR MORE WILL BE CONSIDERED A NO-SHOW, AND YOUR BOOKING WILL BE CANCELLED WITHOUT A REFUND.

MILITARY DISCOUNT

WE WANT TO HONER OUR ACTIVE DUTY MEN AND WOMEN AS WELL AS OUR VETERANS, BUT OUR DISCOUNT APPLIES TO THE ID HOLDER ONLY AND DOES NOT EXTEND TO THEIR FAMILY OR GUESTS.

MINORS

CHILDREN UNDER THE AGE OF 12 MUST BE ACCOMPANIED BY AN ADULT.  CHILDREN UNDER 16 A PARENT OR GUARDIAN MUST REMAIN IN THE BUILDING. CHILDREN UNDER 6 ARE NOT PERMITTED IN OUR ESCAPE ROOMS DUE TO POTENTIAL CHOKING HAZARDS.

INCLEMENT WEATHER

IN THE CASE OF A STATE EMERGENCY (SNOW STORM) OR BUILDING EMERGENCY (POWER OUTAGE, HEATING MALFUNCTION) WE RESERVE THE RIGHT TO RESCHEDULE OR REFUND YOUR EVENT. THERE ARE NO REFUNDS OR RESCHEDULING IF YOU DECIDE NOT TO JOIN US DUE TO THE WEATHER.  

WHILE IN OUR FACILITY YOU ACKNOWLEDGE AND ACCEPT TO BE MONITORED BY AUDIO AND VIDEO SURVEILLANCE.

YOU ARE RESPONSIBLE AND FINANCIALLY LIABLE FOR DAMAGES TO ESCAPE AUGUSTA'S EQUIPMENT, PROPS, BUILDING FACILITIES AND PROPERTY. WE RESERVE THE RIGHT TO REFUSE SERVICE, DISMISS PATRONS, OR PREMATURELY END A SCHEDULED EVENT AT OUR DISCRETION. DESTRUCTIVE, MALICIOUS OR DISRESPECTFUL BEHAVIOR WILL NOT BE TOLERATED.

NO REFUNDS OR EVENT RESCHEDULING ALLOWED UNDER THE ABOVE CONDITIONS.